Overview
The ComArtSci Technology and Facilities Office is a division of the Dean’s Office whose mission is to design and support systems for instruction, research, and business operations. The IT office complies with the MSU acceptable use policies for all devices connected to its data networks, the MSU manual of business procedures, and the policies set forth by the MSU Controllers Office (payment card industry compliance) and the MSU Internal Audit Department (risk assessment).
Please note that this document may not be fully inclusive; some services are not listed. Not all services are provided locally in the college. In some instances we may recommend University IT Services or outside vendors to help with achieving your goals.
Specifically, the office supports technology and facilities in the following categories:
- Hardware and software for instruction
- Computer lab management
- Printing help
- Projection systems
- Audio systems
- Setup for video conferencing using, Polycom, Tandberg, Skype, Zoom, WebEx
- Online tech request system infotech.cas.msu.edu
- Phone support (517-353-7187)
- Remote assistance (TeamViewer)
- In-office support (by appointment only; CAS Room 132)
- Assistance with purchasing new equipment and software
- Full service hardware/software troubleshooting and repair
- Access to network storage for research data
- Incremental backups for disaster recovery
- Consultation for hardware and software purchasing
- MatLab access
- Qualtrics access
- Project servers
- Hosting and domain name services
- Professional audio/video editing software
- TV production studios
- Email support
- College Google Calendar services
- Domain access for shared resources and security
- Printing support
- Technology Help Desk
- Access to network storage for business data
- Incremental backups for disaster recovery
- Terminal Server access for EBS business functions
- IP Management and hostnames
- Firewalls
- Network installation
- SSL/TLS VPN
- Support for College’s web presence (cas.msu.edu)
- spaces.cas.msu.edu (space allocations and utilization)
- msu.webcheckout.net (reserve audio/video equipment for instruction)
- infotech.cas.msu.edu (IT Helpdesk and support)
- override.cas.msu.edu(submit and track override requests)
- Server administration for on and off site web servers
- FTP access and web hosting for instruction
- Responsible for faculty web servers in the building, including incident response according to University policy.
